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Center for Urban Transportation Research
at the University of South Florida

TMA Evaluation Criteria

for Florida

The support of transportation management associations (TMA), also commonly referred to as transportation management organizations (TMO), by the Florida Department of Transportation (FDOT) is part of the Florida strategic plan to reduce traffic congestion, improve air quality, and protect the environment.

To be eligible for state funding, a TMA must provide the Department with a detailed Agency Annual Work Plan, articles of incorporation and bylaws, geographic boundaries, trip management goals, a financing plan, an institutional structure, and potential membership estimates. In addition to providing this information and as part of the condition for funding, the TMA "shall utilize the Department's TMA Self Evaluation program on an annual basis. Results of the evaluation will be reported to the District office annually."

The following represents the TMA Self Evaluation Program. Please refer to the FDOT Commuter Assistance Program Description Topic No.: 725-030-008C for more detailed information about TMA funding support and requirements.

I. INTRODUCTION
  1. BACKGROUND
  2. CRITERIA PURPOSES
  3. TMA PERFORMANCE GOALS
  4. OVERVIEW OF CRITERIA
  5. KEY CHARACTERISTICS OF THE CRITERIA
  6. INSTRUCTIONS

II. TMA PERFORMANCE CRITERIA
  1. TMA OVERVIEW
  2. CORPORATE LEADERSHIP AND INVOLVEMENT

    Board of Directors and Executive Director Leadership

    Board of Directors Community Involvement

  3. SUITABILITY OF GOALS AND OBJECTIVES

    Scope and Management of Performance Data and Information

    Benchmarking

    Analysis and Uses of Data to Develop Goals and Objectives and Products and Services

  4. DEVELOPMENT AND DEPLOYMENT OF STRATEGIC PLAN

    Strategic Plan Development

    Implementation of Strategic Plan

    Coordination with Regional Transportation Organizations

    Local Transportation Service Supplier Quality and Support

  5. FINANCIAL MANAGEMENT SYSTEMS

    Budget Preparation and Monitoring

  6. DEGREE OF EXTERNAL VISIBILITY

    Promotional Efforts

    Education Opportunities

    Results of External Visibility Efforts

  7. EFFECTIVENESS OF PROGRAMS

    Evaluation Methods

    Product and Service Results

  8. MEASURE OF COMMUTER AND MEMBER SATISFACTION

    Customer Expectations: Current and Future

    Commitment to Customers

    Customer Satisfaction

    Customer Satisfaction Results

  9. OTHER
 

Center for Urban Transportation Research · University of South Florida · 4202 E. Fowler Ave., CUT 100
· Tampa, FL 33620-5375
  (813) 974-3120 · (813) 974-5168 (fax) · winters@cutr.usf.edu